I work at the GAP. Most of the time, it's a pretty easy job that primarily consists of folding things, putting things away, and fetching things for customers. By far the most challenging aspect of the job is the part I'm really there for-- customer service. To combat the rudeness, selfishness, and inconsideration I so often encounter while servicing our customers, I like to muse on FB about various disagreeable encounters. Here are a couple from this last weekend.
- One of the hardest parts of working retail is ringing up that last customer who came in 5 minutes before close and listening to them say "Oh I'm sorry we came in so close to 9:00 and have been such a nuisance. Boy I bet you just hate me." And having to say "oh no, not at all" when, in fact, they did come in too late, and they are a massive nuisance, and yes I do hate their guts.
- If, when you walk into a store, an associate smiles at you and says "Hello, how're you doing?", just smile back and answer them. Don't ignore them. It's not a hard thing to do and you'd be surprised at what a difference it can make in someone's day. Few things are so discouraging as greeting someone in a friendly manner and being completely and icily ignored.
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